Mediation is the negotiation to resolve differences that is conducted by a third and impartial party such as a mediator. Mediators help parties in a dispute to discuss and agree upon their own terms of settlement. Mediation is a voluntary process and the parties in conflict must agree to participate. The mediator then help the parties look for a solution that works for both of them. Mediators, unlike judges, do not decide your case or impose settlements. The parties in dispute are the ones in control and plays an active role in making decisions that are customized to their need.